Policy Status

NEW USER REGISTRATION GUIDELINES:

For viewing the policy-related information, new customers are required to go through a Registration procedure, the details of which are stated in the ensuing paragraphs.

NEW USER REGISTRATION:

All new users are required to visit liclifeplus.com – click on Login to Customer portal – click on New user or visit Customer portal Login Page and – click on Sign Up option to register into the customer portal to get all information related to their policy including Online premium payment, Online loan Request, Online mode change, NEFT registration, Address Change, Policy Status, Bonus information, etc.

Requirements:

• Policy number (printed in the policy bond).
• Installment Premium (printed in the policy bond).
• Date of Birth (Should match with the date of birth as mentioned in the policy bond).
• Mobile number.
• Email ID.

Procedure:

1. "I confirm that the mobile number mentioned above is registered under my name and being used by me. I hereby authorize LIC to use the mobile number for any further communication."
2. Click on proceed
3. "Enter the code sent to your mobile no – verify the details–click on the verification link sent to Email ID after completion of registration"
4. Click on OK.
5. In the Enrollment of an individual’s policy holder (Sign Up) page,
6. Enter the Policy Details i.e., Policy Number and Installment Premium without tax (refer policy bond).
7. Enter Date of Birth (Should match with the date of birth as mentioned in the policy bond).
8. Enter Mobile Number and Email ID for further correspondence (Valid and should not be attached to any other profile in customer portal).
9. Enter PAN and Passport details (optional).
10. Select Gender and verify all the details.
11. Check on Declaration and submit.
12. An instant message will be shown as:
13. Verification of Email ID and Mobile no. is mandatory for registering into Premier Services.
14. Enter Password and proceed as per password guidelines and confirm.
15. You have successfully registered into customer portal and You can login through Login Page with your credentials.
16. An auto-responder mail would be sent to the policy holder as confirmation of successful registration.

* Note1: In case of incomplete registration after clicking on proceed in step 6, you can complete the registration by using Forgot Password option.

Password guidelines:

• Password should be minimum of 8 characters and maximum of 16 characters.
• Must have at least one uppercase, one lowercase, one numeric and one special character.
• Special characters allowed: @, #, $, &, ^, _, -
• Password should not contain your first name.
• Password should not start with a special character.
• Password should not work as your last 6 passwords.

PREMIER SERVICE REGISTRATION GUIDELINES

PREMIER SERVICE:

Registered customers on portal users can avail more benefits (like Online loan Request, Online mode change, address change, Online Ulip Fund Switch, etc.) with the help of premier services registration.

If you are a new user kindly register into customer portal by following New user registration guidelines.

PREMIER SERVICE REGISTRATION:

Eligibility:

Premier services are available for policies which are on your own life and policies of your minor children.

Verification of Email ID and Mobile number is mandatory for registering into Premier Services.

Requirements:

• Registration form with signature (from Step 2).
• Scanned PAN/PASSPORT (for KYC).

Procedure:

1. In order to avail Premier Services all the users have to complete premier service registration.
2. For premier Service registration all the users have to visit Customer portal Login Page and enter Login credentials and click on login.
3. In the Home page, Go to Service request -> Select Premier Service Registration (from the dropdown), in the next page you will be shown with terms and conditions which you have to follow to complete the premier service registration. The steps involved are:

Step1: Registration Form

Step2: Print/Save Form

Step3: Upload Form/Check Status

1. Click on proceed.
2. In the Next Page, the profile details and the List of policies which are eligible for premier services and the list of not eligible policies (with reason) will be shown.
3. Agree the terms and conditions and click on Ok.
4. Registration Form: In the next page Registration Form with the Service Request ID will be generated for the eligible policies and click on Ok.

Step 2: Print/Save Form

1. In the next page, Kindly download the Registration form by clicking on a “Step2: Print/Save Form” option
2. Take printout of the form and verify the details and eligible policies.
3. Sign the form and Scan the signed registration form.
4. Scan PAN/PASSPORT (for KYC purpose).

Note: Size should not exceed 100kb and the allowed formats are PNG,PDF,JPG,JPEG,GIF.

Step 3: Upload Form/Check Status

1. Click on

“Step3:Upload and Submit documents”

1. In the following page upload the following documents:
2. Click on select and choose scanned Registration form with signature.
3. Click on select PAN/PASSPORT and upload the scanned ID proof Click on Upload.
4. An instant message will be shown as "Document uploaded successfully".
5. In the next page, kindly verify the uploaded documents by clicking on view documents.
6. Click on Ok. An alert will be shown that "Premier service request submitted successfully".
7. The status of the same will be sent to registered mobile number and Email ID.

Track Request

• Track the status of the service request by Service request -> Track Request Status option.
• Enter the Service Request ID and click on “ALL”.
• Based on the service request status, status will be shown.
• View the service request details.
• Document upload screen: Kindly upload the uploaded documents.

Reject Request

• In case, the premier service request maximum limit of eligible policies are allowed.
• Cannot Proceed to initiate a new request.

Contact LIC Call Center at +91-8887333777

Services are now available 24*7 in English, Hindi and a Regional Languages